Shipping and Return Policy

The information below indicates the general shipping rates for our paper editions to various destinations for credit card orders. Please go to our Shopping Cart page and its related pages for shipping rates specific to your locality. Shipping options are selected on our Shopping Cart processing pages. All items are usually in stock and will ship in one to two days of order receipt. Add the shipping time shown in the shipping options below to estimate the time it will take to receive your order. If your order cannot be shipped immediately, you will be informed of the likely shipping date by e-mail, fax, or telephone. Micro-Press.com uses Canada Post Expedited Parcel or Canada Post XpressPost as its basic shipping methods in the U.S. and Canada.

Note: The combined MicroStation Levels 1 & 2 and Levels 1, 2, & 3 special offers count as one textbook for shipping (see Specials).

Shipping within Canada - Retail Accounts
Method Surface Parcel (no tracking) XpressPost

Rate Free CAD$10.00 per order (max. 3 items)

Shipping time 2-5 business days
1-3 business days


Shipping to the Continental United States - Retail Accounts
Method Expedited Parcel
(partially tracked)
XpressPost USA
(tracked)

Rate Free
US$16.00 per order (max. 4 items)

Shipping time 4-7 business days 3-4 business days



Shipping outside Canada and the US


We recommend that our International customers order our eBook versions. Shipping paper versions is expensive and often exceeds the actual book costs. If paper versions are needed, please contact us for a shipping cost quotation.


Shipping time will vary depending on location, but most shipments arrive within 4 to 7 business days. For more than 4 books per order, please contact us for rates.

Notes:
  • All orders will be shipped as one package. That means if one of the items in your order isn't immediately available, the order won't be sent to you until all of the items in the order are available for shipping.

  • Orders shipped by XpressPost can only be left in what is deemed to be a secure location. If no one is available to accept the package, and if a secure drop-off location is not available, then a card will be left informing you that the package is waiting to be picked up at the nearest Post office.

  • Due to the complexities of excise and tax laws outside Canada, we cannot be responsible for customs or sales tax charges that may be applied on receipt of your order.
College and Corporate Accounts Most College and Corporate orders are processed through a Purchase Order and the shipping method is usually dictated by the purchaser. However, most shipments will be made by Surface Parcel or XpressPost so that the shipment can easily be tracked. Shipping cost will be shown on invoice.

Returns Policy


M
icro-Press.com wants you to be completely satisfied with your purchase. Our Returns Policy is simple: If you are not happy with your purchase, you may return any book within 30 days of receipt. This policy does not apply to our eBooks.

All items must be returned with the original invoice and in the condition in which you received it. Indicate on the back of the invoice, or in an attached letter, why you are returning the item. If your order arrives damaged please let us know right away so we can send you a replacement.

Please send all returns (freight prepaid) b
y postal mail to:

Micro-Press.com
24 Pimlico Drive
Dundas
Ontario
Canada
L9H 6J5

We are not responsible for any damage that may occur during shipment to the items you are returning. For your own protection, you may wish to send your return by insured parcel post or courier.
Unless we made an error in order processing or shipping, we will not refund return shipping charges.
All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly and you will be notified of your refund by e-mail.

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